OLT Helpdesk: Home

Office of Libraries Technology (OLT) Helpdesk is responsible for technical issues related to the library systems such as the Catalog and off-campus access to library resources, and computers in Art, Archives and Special Collections, Ekstrom, and Music Libraries.

• Helpdesk Form: Submit a ticket (recommended)
• Telephone: 502-852-9844
• Email: libtech@louisville.edu

We are sorry that you are experiencing some technical difficulties. Before you submit a ticket, we would appreciate that if you could help us collect as much information as possible.

The following list includes the common questions or information that we would need for troubleshooting:

• When was the last time that your computer, login, or connection was working?
• Did you make any change to your computer or something was recently changed to the system you tried to access?
• What is the error message? If it is via a web browser, what is the web address (URL) of the page at which you encountered the problem (a screenshot of the page including the URL will be helpful)?
• Have you cleared the browser’s cache and tried again?
• Have you tried the same attempt on a different browser, or PC?
• Have you tried to restart your computer? Did that help?

Sometimes, doing these may resolve your issue before contacting us.

More tips about off-campus access and other services offered by OLT can be found at https://library.louisville.edu/olt.